. Rental Cancellations
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Before Pickup/Delivery: You may cancel your booking up to 24 hours before the scheduled pickup or delivery time for a full refund.
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Less than 24 Hours Notice: Cancellations within 24 hours of the rental start time may be subject to a cancellation fee of up to 50% of the rental amount.
2. Returns
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All rented items must be returned in the same condition as received, along with all accessories, packaging, and manuals (if applicable).
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Late returns may incur additional daily charges based on the rental rate.
3. Refunds
Refunds will be processed in the following cases:
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Order cancellation within the eligible time frame.
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Equipment malfunction or defect not caused by the customer (subject to inspection).
Non-Refundable Situations:
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Damage caused by misuse, negligence, or unauthorized modification.
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Loss or theft of rented items.
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Consumables and accessories used during the rental.
4. Damage or Loss Charges
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If the rented product is damaged, lost, or stolen during the rental period, the customer will be charged repair or replacement costs as per the market value of the item.
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Security deposits (if applicable) may be adjusted against damage or loss charges.
5. Refund Processing Time
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Approved refunds will be initiated within 7–10 business days via the original payment method.
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Processing time may vary depending on your bank or payment provider.
